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Coinbase to Improve Customer Support in US and India by Acquiring AI Platform Agara
3.11.2021
Coinbase is acquiring an AI-powered support platform Agara in an effort to deliver “world-class support for customers.” The exchange explained that “Through this acquisition, we’ll be able to provide our customers with new personalized, intelligent, and real-time support...
Coinbase acquires Indian AI startup to improve customer service
2.11.2021
Co-founded by Coinbase’s head of operations in India, Agara helps Coinbase with customer service using AI and machine learning
Userwell is for Managing Customer Feedback
26.10.2021
(This is a sponsored post.)
Building products for users is a balance between your vision of what your product can do for them, and refining that vision based on their feedback. If you’re really a customer-focused company, you’re listening. …
The post Userwell is for Managing Customer...
Colombian Government Might Take Unused Funds From Bank Accounts Inactive for a Year
26.10.2021
The budget law for the next year, which was recently approved by the Colombian representative’s chamber, includes a controversial article that allows the state to confiscate a bank customer’s funds to be used for budgetary purposes. Under certain circumstances defined by the...
Tipping In Japan? One Company Aims To Spread It Throughout The Country
20.10.2021
In Japan, tipping is basically not a thing. There are a few occasions where one does tip, such as at a ryokan, or a traditional Japanese inn. But generally, good service is expected minus tips. So if you go to a restaurant, the price on your bill is what you pay. One Japanese company is trying...
Popular BTM Operator: Bitcoin of America Adds Ethereum to Its Bitcoin ATMs
18.10.2021
PRESS RELEASE. Bitcoin of America is a popular virtual currency exchange, registered as a money services business with the United States Department of Treasury (FinCEN)(RegNum). Apart from ensuring a fast and hassle-free transaction, they are known for their customer support. Bitcoin of America...
The ‘Holding Billionaires Accountable’ Lie — Media, Big Tech Fact Checkers Mischaracterize Angst Toward Biden’s Tax Proposal
17.10.2021
U.S. citizens and financial institutions are concerned about the Biden administration’s goals to get banks to report to the Internal Revenue Service (IRS) aggregate inflows from a customer’s bank account annually that exceed $600. Mainstream media is reporting and Big Tech’s...
FTX customer seeks help after mistaken deposit allegedly results in $1M in fees
7.10.2021
DeFi blog Rekt claims that FTX failed to adhere to its own terms and conditions by imposing the fee
Study Findings Show 83.7% of Luno Users Are Bullish on Bitcoin’s Resurgence
2.10.2021
About 83.7% of those surveyed by Luno in a recent study believe the price of bitcoin will rise significantly in the next few months. In fact, 59.4% of the more bullish respondents are expecting the leading crypto to rise to as much as $100,000. Bullish Beyond Bitcoin These are the findings...
At Least 6,000 Coinbase Clients Robbed This Spring, Exchange Reimburses Losses
1.10.2021
ob-thousands-of-coinbase-customers-using-mfa-flaw/">reported, citing a Coinbase notification to customers.Coinbase confirmed to Cryptonews
More Crypto Regulation May Be on its Way in South Korea, Japan
29.9.2021
strengthen the monitoring of crypto exchanges” to ensure that they return customer deposits in a timely manner and follow other regulatory protocols.Koh was speaking to reporters after meeting with the heads of eight policy and financial institutions at Seoul, where he discussed crypto a
AT&T Sued by Customer After Security Breach Led to Theft of Cryptocurrency
19.9.2021
An AT&T customer filed a lawsuit against the company last week accusing it of failing to provide “reasonable and appropriate security to prevent unauthorized access to its customer wireless accounts.” This has led to the theft of cryptocurrency from the plaintiff’s crypto...
Authorities Seize USD 5.2m in Crypto from ‘Tax Dodgers’
15.9.2021
tax crackdown on suspected cases of unreported or underreported taxable income by studying customer data they were handed by the nation’s four largest crypto exchanges
NYAG shuts down Coinseed for converting customer funds into DOGE without consent
14.9.2021
New York Attorney General Letitia James ends operations for Coinseed following complaints that client funds had been converted to DOGE without their knowledge
Users panic after Coinbase mistakenly sends 2FA reset notices to customers
31.8.2021
Coinbase sent an email to 125,000 users mistakenly notifying them their two-factor authentication settings had been changed
Nigerian Central Bank Reveals CBDC Guidelines, Announces Plan to Launch E-Naira Wallet
30.8.2021
The Central Bank of Nigeria (CBN) has reportedly confirmed that its e-naira digital currency will have a legal tender and non-interest-bearing asset status. In addition, a limit on customer transactions and value-based transactions will be imposed. Five-Stage Launch According to a Nairametrics...
Bitstamp and Ledger execs weigh customer service debate after Coinbase saga
27.8.2021
A new investigation has revealed hundreds of Coinbase customer complaints around hacking and lost funds, drawing attention to the customer experience at crypto exchanges
Coinbase users angry with customer support after funds disappear from accounts
25.8.2021
Coinbase customers are venting again in frustration with the lack of customer support from the $65 billion company
T-Mobile ‘Hackers Want BTC 6’ for Data, US Offers Dark Web USD 10M in Crypto
16.8.2021
The telecoms heavyweight T-Mobile appears to have suffered a data breach involving the personal and financial data of 100m users, with hackers ready to hawk out the data in exchange for bitcoin (BTC) – while the American State Department is planning to hand out crypto payments to a more benevolent...
Korbit Reopens Offline Customer Service Center in Seoul’s Busy Gangnam
11.8.2021
Trading volumes may have dipped recently at crypto exchanges in South Korea and regulatory issues continue to plague the industry, but some trading platforms are staying positive – and the nation’s first-ever exchange has taken the bullish step of reopening its flagship bricks-and-mortar customer...